Research Clerk RESEARCH CLERK DETAILS 1st Shift | 8 AM – 5PM Location: Columbus, OH. About the Research Clerk role – Contacts utility vendors via telephone to determine reason and amount of balance due. – Processes payment on designated accounts via an immediate payment directly with the vendor. Provides timely feedback to client request confirming payment has been completed. – With guidance, may negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. – Provides and maintains concise documentation of payment, research, accurate production task time sheets, and updated departmental standards and procedures. Why Work With Crown Staffing – MEC Health, Vision, and Dental – Competitive pay – Weekly pay – Direct deposit with pay card option – No fees for our services and ongoing support – Opportunities for permanent placement and career advancement – Supportive work environment focused on teamwork and employee welfare Apply now, for the Research Clerk!

SKILLS AND ABILITIES: – Ability to effectively communicate both verbally and written and maintain a positive composure. – Possess good interpersonal skills. – Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work. – Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines. – Ability to perform basic functions in the Microsoft Office suite. – Good analytical and problem-solving skills. MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED: – High school diploma or equivalent required. – 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience. – General knowledge of the principles and practices of the utility billing process.