Customer Support Agent DETAILS 1st Shift | Location: Columbus, OH. About the Customer Support Agent role – Answer and manage up to 35 customer calls per day in a professional and courteous manner. – Listen to customer concerns and provide appropriate solutions and alternatives within the time limits. – De-escalate customer issues with empathy and patience, ensuring a positive resolution. – Maintain a deep understanding of our product line and common issues related to outdoor power equipment and small engines. – Document all customer interactions, ensuring accurate records in our system. – Complete 10 to 50 cases per day depending on tier level and work case load oldest to newest – Collaborate with other team members to ensure customer satisfaction and provide feedback to improve processes.

– High school diploma or equivalent; additional education or training in a related field is a plus. – Proven experience in a call center or customer service role, preferably within the outdoor power equipment or small engine industry. – Excellent communication skills, both verbal and written. – Strong problem-solving abilities and attention to detail. – Ability to handle challenging situations with composure and professionalism. – Proficiency with computer systems and software applications. Why Work With Crown Staffing – MEC Health, Vision, and Dental – Competitive pay – Weekly pay – Direct deposit with pay card option – No fees for our services and ongoing support – Opportunities for permanent placement and career advancement – Supportive work environment focused on teamwork and employee welfare Apply now, for the Customer Support Agent!