Your privacy is important to Crown Services. This statement discloses the information practices for Crown Services and Crown Services Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
Crown Services never sells or distributes information about our clients to any non-Crown Services company except as listed below for client support or under legal obligation such as subpoena.
Crown Services abides by the Safe Harbor framework as set forth by the United States Department Of Commerce regarding the collection, use and retention of information collected from the European Union by a Web site on the Crown Services.com domain.
In general, you can visit Crown Services on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you if your are a Crown Services client for purposes of supporting your Crown Services account.
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail to correspond with you, to process an order, or to provide you with a job application.
If you are a client, you may give us securely your credit card details to pay your bill from us or a description of your education and work experience in connection with a job opening at Crown Services if there is a position that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
Using and Sharing Personal Information
The following paragraphs describe in more detail how Crown Services may use your personal information and with whom we may share it. Depending on the type of Crown Services and Crown Services Web site you are visiting, one or more of the paragraphs may apply. For example, if you are a client and pay an invoice from Crown Services, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.
Fulfilling Your Transaction Request
If you request something from Crown Services, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of Crown Services, Crown Service’s Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
The information you provide to Crown Services through certain Crown Services offices and Crown Services Web sites may also be used by Crown Services and Crown Services offices for marketing purposes such as client satisfaction surveys and product development surveys.
Crown Services and Crown Services Human Resources Web Sites (including Recruitment)
In connection with a job application or inquiry, whether advertised in a Crown Services advertisement or a Crown Services Web site or otherwise, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Crown Services and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.
Information for Business Partners
If you represent a Crown Services client, you may visit an Crown Services or a Crown Services Web site intended specifically for Crown Services and Crown Services clients. We may use information provided on that site to administer and develop our business relationship with you, the client you represent, and Crown Services and Crown Services clients generally. For instance, this may involve using your information to send you details of Crown Services client programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or Crown Services. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
Crown Services and Crown Services Supplier Administration
If you represent a Crown Services supplier, you may visit a Crown Services or Crown Services Web site intended specifically for use by Crown Services and Crown Services suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Crown Services, Crown Service’s clients, customers, shipping companies, financial institutions, postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Crown Services offices and Crown Services suppliers generally.
Other Crown Services and Crown Services Web Site Notices
In some cases, specific Crown Services and Crown Services Web sites may contain other notices about their use and the information practices applicable to those sites.
Our Nationwide Practices
Crown Services and Crown Services is a nationwide organization, with legal entities, business processes, management structures, and technical systems that cross borders.Our privacy practices are designed to provide protection for your personal information, all over the nation.
We may share your personal information within Crown Services and Crown Services and transfer it to other Crown offices, not necessarily in the same state or region where we do business.
Some states may provide less legal protection for your information. In such states Crown Services and Crown Services web sites will still handle information in the manner we describe here.
Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
From time to time we may supplement information you give us via a Crown Services and Crown Services Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Use of Suppliers
In some cases Crown Services uses suppliers to collect, use, analyze and otherwise process information on its behalf. It is Crown Service’s practice to require such suppliers to handle information in a manner consistent with Crown Service’s policies.
Cookies, Web Beacons and Other Technologies
We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service or security. For example, for security reasons we keep track of the domains from which people visit, and we also measure visitor activity on Crown Services Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” Crown Services or others on Crown Service’s behalf may use this data to analyze trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
Some Crown Services Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Crown Service’s Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.
If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Service Quality Monitoring
Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is Crown Service’s general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.
Disclosures Required By Law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Technology will increasingly help give you more control over your personal information. It will also help organizations to manage their privacy practices and policies. As an information technology provider, Crown Services actively supports the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in the way personal information is handled.
Links to non-Crown Services and Crown Services Websites
Crown Services Web sites may contain links to other Web sites. Crown Services is not responsible for the privacy practices or the content of those other Web sites.
Notification of Changes
This privacy statement was last updated on August 9, 2004. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.
Privacy Questions and Access
If you have a question about this statement, you can call Crown Services and the Crown Services Web site coordinator.You can also contact us if you have a question about Crown Service’s handling of your information.Before Crown Services is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.
If you have questions or concerns regarding the site’s privacy statement, you should first contact Crown Services directly at 614.844.5429. This Web site is maintained by Crown Services or one of its subsidiaries.